FAQ
Frequently Asked Questions
What size of vehicle do I need?
Every vehicle on quotation page is listed with the capacity of passengers and luggage. Please choose your vehicle wisely. If you still confused with the capacity of passengers and luggage you can call office or chat with us directly for the suggestion. If there is a situation you have less persons and more luggage and more persons and more luggage please do not hesitate to contact our support.
How a booking can be made?
You can book our online system which is very easy to use simply put your pickup and drop-off locations and preferred date of journey and click on “quote” button you will be presented with a quote page with different vehicles. Choose a vehicle depending on your needs and fill the booking form with required information and click book now button.
You can book via our online chat and support phone number as well.
How do I locate my driver airport?
There are pickup and drop-off zones on every airport. Most likely you will be called by the driver once your flight is landed and your driver is ready for pickup letting you know at which pickup zone you have to come.
Will I be charged extra if my flight is delayed?
No, our controlling staff is always tracking flights of our customers so we are not going to dispatch a driver until your flight is landed so you won’t be charged any extra amount.
Is your Company licensed?
Yes, we are fully licensed.
How do I receive a booking confirmation?
You will receive a booking confirmation email on your email address. However there are certain situations when you not receive a confirmation email due to a misspelled email address. In such cases please contact our office to confirm your booking.
Can a booking confirmation email be arrived in spam/junk folder?
Yes, it is possible that booking confirmation email may arrive in spam/junk folder of your email please always check your email spam/junk folder for confirmation emails also mark the emails as not spam/junk so you can receive emails directly to your inbox.
Do you operate 24/7?
Yes, we operate 24/7 to fulfil needs of our customers.
Can we accommodate more passengers/luggage than the described capacity?
No, it is strictly prohibited in compliance with UK law.
Can I smoke in the car?
No, this is also strictly prohibited in compliance with UK law.
Can I get a free baby car seat?
Yes, free baby seats are offered to our customers. If you are required with a baby seat, please mention it in the booking form or to our controlling staff.